Support

Get help with SongGift — contact us and find answers to common questions.

Last updated: 2026-07-22

Need help?

We're here to help you create the perfect personalized song gift. If you have a question, run into a problem, or want to request a refund, get in touch.

Email us: support@personalizedsonggift.org

We aim to reply within 1–2 business days.

Common questions

My song is still generating

Songs usually finish within a few minutes. If a generation seems stuck for more than 15 minutes, close and reopen the app (or refresh the page) — your order is saved and will continue. If it still hasn't finished, email us with your order link and we'll look into it.

I want to change or regenerate my song

From your song's page you can regenerate a new version. If you need help or a specific change, email us the details and we'll assist.

Refunds and billing

If you're not happy with a purchase, email support@personalizedsonggift.org with your order details and we'll make it right.

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